At Ximi Vogue, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a comprehensive refund policy to ensure a smooth and hassle-free experience. Please take a moment to review our refund policy outlined below:

Eligibility:

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

Refunds are applicable within 7 days from the date of purchase.

Exclusions:

Certain items such as perishable goods, personal care products, and intimate or sanitary goods are exempt from being returned for a refund.

Gift cards and promotional items are also non-refundable.

Return Process:

To initiate a return, please contact our customer support team through 962770550502+ .

Provide your order information, including the order number, product(s) you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping:

Customers are responsible for the shipping costs associated with returning the product.

Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If the return is approved, a refund will be processed to your original method of payment within 7 business days.

Please note that shipping costs are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.

Provide detailed information and, if possible, attach photos of the damaged or defective item.

We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

We value your satisfaction and will make every effort to ensure a positive shopping experience. If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team.

Collection of Personally Identifiable Information :
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with the Website. While you can browse some sections of our site without being a registered member. We do use your contact information to send you offers.
Use of Demographic and Profile Data:

We use personal information to provide the services you request. To the extent we use your personal information to market to you, . We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates ; enforce our terms and conditions; and as otherwise described to you at the time of collection.

Retention and Usage of Sensitive Personal Data or Information:
Except as reasonably required or otherwise permitted or required by applicable law or regulatory requirements, .we endeavours to retain your Sensitive Personal Data or Information only for as long as it believes is necessary to fulfill the purposes for which the Sensitive Personal Data or Information was collected (including, for the purpose of meeting any legal, administrative, accounting, regulatory or other reporting requirements or obligations). This Sensitive Personal Data or Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.

Sharing of personal information:
We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts , We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

 

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays, If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

 

Shipping rates:
Shipping fees for your order will be calculated and displayed upon payment with Top One Company, at a price of 2 JD for the central regions of the Kingdom and the capital, a price of 3 JD for the northern regions of the Kingdom, and a price of 4 JD for the southern regions of the Kingdom.

 

Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped In addition to receiving a text message confirming the order.

 

Damages:
We is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim , Please save all packaging materials and damaged goods before filing a claim.